If you have a website that is currently being developed or managed by Rank And Reach or you just host a website with us, knowing how to renew your hosting is important. The process behind your hosting renewal might seem quite simple for some, but it’s important that every single one of our customers knows how we handle the renewal process. It’s about paying on time to keep your website online.
Make sure that you renew your hosting on time, every time to prevent any downtime or notifications of overdue hosting costs on a yearly basis!
In order to renew your hosting with Rank And Reach, you will require your Yearly Hosting Reminder. This will come in the form of an email, which will outline that your website hosting is up for renewal and more details about how the amount due has been generated. This will come in the form of a breakdown of hosting, email hosting and more. All of which contributes to your yearly fee.
You can renew early and pay in front for your website hosting. You can find out more about that below, along with how you can make that possible by speaking to our team and making a payment.
How to Renew Your Hosting With Rank And Reach
As a client of Rank And Reach, whether you just host a website with us or whether you have other ongoing services, keeping up to date with your hosting payments is important. Especially if you want your website to remain online without any issues or problems such as downtime. This article has been written to help you with making your yearly payment, on time so that you can avoid any notifications or problems.
In regards to Website Hosting, we bill once per year. This means that your payment figure may be higher as it’s to cover the year as opposed to a single month. We do offer monthly hosting costs, which can be discussed with our team, however for the majority of clients, we bill yearly. This figure will be presented to you in your prior notification email.
But what do you do with the email? How do you make a payment?
1. Read Your Yearly Hosting Notification Email
The first step to renewing your hosting with Rank And Reach is to read your Yearly Hosting Notification Email. This will be sent to you up to 14 days before your hosting is due. This is to give you enough time to make a payment or to speak to our team about a payment date/plan. This email will include a variety of information, all of which is important to note before you make payment.
The main pieces of information in this email is your cost breakdown, total and payment details. Take a look through your cost breakdown to find out more about the cost and what the cost is going towards. Then take a look at the cost total, this will be the total amount due for payment. As the email will be sent 14 days before the payment is due, you will have 14 days to pay.
The final part of the email to look through is the payment details. This is usually done via bank transfer and is included in the attached invoice too. You will also get a receipt for this payment, sent after your payment has been received. The email will include other bits of information too, which you should read for your own information.
2. Make A Payment, If Possible
Once you have looked through the email and you are happy with the total cost, it’s time to make payment. If you wish to make a part payment on the day of the email and then the remainder before the 14 days is up, that is absolutely acceptable! If you wish to just make full payment in 10 days time, that is also acceptable! It’s down to when you can pay.
However, you might not be able to make a payment in 14 days, meaning you will pass your due date! What will happen to your website if you don’t have the money?
Absolutely nothing! If you get your yearly notification and can’t make a payment, don’t worry! We understand that when you are being billed for website hosting on a yearly basis, the cost might be a little unexpected. We do have a process that we require you to follow through, just to ensure that we are notified and you know what to do next.
2a. Unable To Make A Payment
If you are unable to make a payment for your hosting, this is the process that you need to follow to ensure that we can work out a plan with you to cover the cost. It’s so that we can mark you on our system as pending, to prevent any further emails or notifications similar to those who are refusing to pay may get.
The first step is to get in touch with our team. Reply to the email and provide your website URL & invoice number and just explain that you can’t pay. We don’t need to know why, it’s entirely your business but just let us know that you can’t. We will then look at your account and just ensure that there isn’t any issues. Then our team will discuss our available options with you regarding payments towards your hosting balance. However, we won’t just turn you’re hosting off, you can rest assured that things will operate as they should.
One of the available options are a Monthly Payment Plan, which splits your payment into 12 monthly payments. The cost won’t increase, it will just be split between monthly payments. Of course, it’s best to make a full payment on the balance as missing one monthly payment will result in your payment plan being terminated. Another option is to make a part payment towards the balance, then pay the rest within an agreed period of time.
One of the main solutions we offer is to just agree a date of which you can pay the full amount. We will require you to keep to this as missing this payment may result in further costs. But we absolutely understand that making a payment isn’t always easy and we will work with you to help you out!
Pay Ahead With Your Website Hosting
While a lot of our clients pay for their hosting when it’s due, year on year, we do also allow our clients to pay ahead with their hosting. This means that you can pay for several years of hosting upfront. We can work with you on bulk discounts too if you pay in front of your hosting, meaning that paying in front is even cheaper! Paying ahead with your Website Hosting is straightforward too, and is available to any of our Website Hosting Clients.
In order to pay ahead, you need our office to generate an invoice for the total amount, so that you have something to pay for. This is easy, email our office using firstname.lastname@example.org and include your website URL and account number (if you have one!). Then our office will go into your account and generate an invoice for the next X amount of years, from the date of the email.
Then, you need to follow the details on the invoice and make a payment. It really is as simple as that, we will issue you with a receipt for the payment and then you will be in front! You won’t have to worry about a single thing! Of course, to pay in front you will be required to pay anything owing beforehand.
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